Return and Refund Policy

1. Introduction

Thank you for shopping with Solucom Enterprises Ltd (TASO Cleaning Solutions). We value your satisfaction and are committed to providing high quality products and services that deliver “Cleaning You Can See and Feel.”

If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below to understand the conditions and procedures for returning products.

2. Returns

Customers have 3 days from the date of delivery to request a return for eligible products.

To qualify for a return, the product must:

1. Be unused and in the same condition as when it was delivered.
2. Be in its original packaging, with all seals intact.
3. Be accompanied by a receipt, invoice, or other valid proof of purchase.
4. Meet the applicable terms and conditions outlined in the account opening form, where applicable.

Products Not Eligible for Return

We cannot accept returns for:

1. Products that have been opened or used.
2. Products with broken or tampered seals.
3. Products damaged after delivery due to customer handling or misuse.
4. Custom made or special order products, unless otherwise agreed or required by applicable law.
5. Products returned after the specified return period, except where otherwise required by applicable law.
6. Products that do not meet the agreed terms and conditions outlined in the signed account opening form, where applicable.

3. Refunds

Once we receive the returned product, our team will inspect it and notify you whether your refund has been approved.

If your return is approved:

1. The refund will be processed through the original payment method, where possible.
2. Refunds will generally be processed within 5 to 10 business days after approval.
3. Orders cancelled before delivery may qualify for a full refund, subject to the applicable order terms and any costs already incurred.
4. Shipping costs are generally non refundable unless the return results from an error on our part, such as supplying an incorrect or defective product.

The time it takes for the refund to reflect in your account may depend on your payment provider.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

When contacting us, please provide your order number, a description of the issue, and clear photographs of the affected product, where applicable.

After reviewing your complaint, we will arrange an appropriate replacement or refund at no additional cost to you where the error or defect is our responsibility.

5. Shipping Costs

Unless the return is due to an error on our part, the customer is responsible for the cost of returning the product.

Original shipping charges are generally non refundable unless the return results from an error on our part or applicable law requires otherwise.

6. How to Initiate a Return

To request a return, refund, or replacement, please contact our customer service team using the details below.

Email: info@solucom.co.ke

Phone: +254 704 061 834 / +254 789 821 333

Please provide the following information:

1. Your order number or proof of purchase.
2. A clear description of the issue.
3. Photographs of the product, where applicable.

Our team will review your request and, if approved, provide instructions on how to return the product.

Please do not send products back before receiving return instructions from our team.

7. Exchanges

We accept exchanges for products that arrive damaged or defective, subject to inspection and approval.

If you need to exchange a product, please contact us within 72 hours of delivery and provide your order details and a description of the issue.

Where the product is confirmed to be defective or damaged on delivery, we will arrange an appropriate replacement at no additional cost to you.

Exchanges for reasons other than damage or defects are subject to our return eligibility requirements and approval.

8. Policy Updates

Solucom Enterprises Ltd reserves the right to update this return and refund policy when necessary. Any changes will be published through our appropriate communication channels.

Customers are encouraged to review this policy periodically to stay informed of any updates.

Nothing in this policy is intended to limit any rights customers may have under applicable consumer protection laws.

9. Contact Us

If you have any questions about this return and refund policy or need assistance with a return, please contact us.

Solucom Enterprises Ltd (TASO Cleaning Solutions)

Email: info@solucom.co.ke

Phone: +254 704 061 834 / +254 789 821 333

Our commitment: Your satisfaction matters to us, and we are committed to providing reliable products and responsive customer service.