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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Unavailable carrier or shipping method
We will send you an email (sales@solucom.co.ke) if any part of your order is canceled or if we need more information to process your order.
Incase some of your order wasn’t delivered, kindly contact support or email us.
If there is any issue with any purchased product, immediately contact us for a solution.
In the event you forget a password, select the forget password option on the login page and enter the email you created the account with and you’ll receive the password reset link on your email.
To change your password if you’re already logged in:
Click account on the Dashboard tab, select Account Overview. Select Edit your Password and Account details.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Or call us for information about your products.
We offer nation wide delivery, to enquire about your location, kindly contact us.
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.
You’ll receive an order confirmation email once you have successfully placed your order.
To get more information about our company, visit our About Us page
To view where you can find our products, visit our store location page for direction and contact details.
Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.